Nenonen, Suvi; Gummerus, Johanna; Sklyar, Alexey - In: Journal of Service Management 29 (2018) 4, pp. 569-592
Purpose: Service-dominant logic acknowledges that actors can influence how service ecosystems evolve through institutional work, but empirical research is only nascent. This paper advances understanding of ecosystem change by proposing that dynamic capabilities are a special type of operant...