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B ORGANIZATIONAL BEHAVIOR - Human issues in service design Bz:130
Cook, Lori S.; Bowen, David E.; Chase, Richard B.; … - In: Operations research, Management science : OR MS ; the … 43 (2003) 1, pp. 39-40
Persistent link: https://www.econbiz.de/10006507086
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Human issues in service design
Cook, Lori S.; Bowen, David E.; Chase, Richard B.; … - In: Journal of operations management : publ. quarterly by … 20 (2002) 2, pp. 159-174
Persistent link: https://www.econbiz.de/10006975030