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~person:"Svensson, Göran"
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Customer satisfaction
34
Kundenzufriedenheit
33
Lieferantenmanagement
22
Supplier relationship management
22
Beziehungsmarketing
19
Relationship marketing
19
Confidence
17
Vertrauen
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Service quality
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commitment
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satisfaction
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Satisfaction
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cooperation
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coordination
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economic satisfaction
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trust
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continuity
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non-economic satisfaction
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Svensson, Göran
Han, Heesup
78
Siciliani, Luigi
73
Bruhn, Manfred
71
Homburg, Christian
64
Mattila, Anna S.
58
Propper, Carol
52
Straume, Odd Rune
49
Hanushek, Eric Alan
45
Prybutok, Victor R.
45
Rivkin, Steven G.
43
Mittal, Vikas
41
Shahin, Arash
39
Aksoy, Lerzan
37
Usman, Osly
36
Gil Saura, Irene
35
Gravelle, Hugh
35
Gustafsson, Anders
35
Brekke, Kurt R.
34
Prentice, Catherine
34
Stauss, Bernd
33
Bauer, Hans H.
30
Huber, Frank
30
McColl-Kennedy, Janet R.
30
Ringle, Christian M.
30
Söderlund, Magnus
30
Wong, IpKin Anthony
30
Edvardsson, Bo
29
Hyun, Sunghyup Sean
29
Pathak, Parag A.
29
Sharma, Piyush
29
Sparks, Beverley
29
Wirtz, Jochen
29
Hanushek, Eric A.
28
Jang, Soocheong
28
Staiger, Douglas
28
Prayag, Girish
27
Rockoff, Jonah E.
27
Figlio, David N.
26
Matzler, Kurt
26
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International journal of procurement management
5
Journal of business-to-business marketing
5
International journal of quality and service sciences
4
The journal of business & industrial marketing
4
International journal of business excellence
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Managing service quality : MSQ ; an international journal
2
European Business Review
1
European research on management and business economics
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of electronic customer relationship management : IJECRM
1
International journal of logistics economics and globalisation
1
Journal of business economics and management
1
Journal of contemporary marketing science
1
Journal of small business and entrepreneurship : JSBE
1
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
1
South African journal of business management
1
South African journal of economic and management sciences
1
The international journal of bank marketing : IJBM
1
The journal of services marketing
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ECONIS (ZBW)
38
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1
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
2
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
3
Balancing reactions and actions between service receivers and service providers to resolve service failures
Magaña Carrillo, Irma
;
Svensson, Göran
;
Otero-Neira, …
- In:
International journal of business excellence : IJBEX
26
(
2022
)
1
,
pp. 20-41
Persistent link: https://www.econbiz.de/10013198109
Saved in:
4
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
5
Validity and reliability of satisfaction as a mediator between quality constructs in manufacturer-supplier relationships through time and across contexts
Padin, Carmen
;
Ferro, Carlos
;
Svensson, Göran
- In:
Journal of business-to-business marketing
24
(
2017
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011674235
Saved in:
6
Perceived justice, service satisfaction and behavior intentions following service recovery efforts in a South African retail banking context
Petzer, Daniel J.
;
De Meyer-Heydenrych, Christine F.
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
2
,
pp. 241-253
Persistent link: https://www.econbiz.de/10011707778
Saved in:
7
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
8
Properties of quality constructs in Canadian business relationships
Hutchinson, David
;
Singh, Jang
;
Svensson, Göran
; …
- In:
International journal of business excellence
5
(
2012
)
4
,
pp. 429-443
Persistent link: https://www.econbiz.de/10009576395
Saved in:
9
Antecedents and postcedents of satisfaction in business relationships in Canada
Hutchinson, David
;
Singh, Jang
;
Svensson, Göran
; …
- In:
International journal of logistics economics and …
3
(
2011
)
4
,
pp. 189-209
Persistent link: https://www.econbiz.de/10009502619
Saved in:
10
Trust and commitment-based satisfaction and the impact on specific investments, formalisation and opportunism
Mysen, Tore
;
Svensson, Göran
;
Lee, Tzong-ru
- In:
International journal of business excellence
4
(
2011
)
6
,
pp. 696-714
Persistent link: https://www.econbiz.de/10009505724
Saved in:
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