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~person:"Svensson, Göran"
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СЕРВИСНАЯ ПАРАДИГМА ВЗАИМОДЕЙС...
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Customer satisfaction
34
Kundenzufriedenheit
33
Lieferantenmanagement
22
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Beziehungsmarketing
19
Relationship marketing
19
Confidence
17
Vertrauen
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commitment
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satisfaction
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cooperation
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coordination
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economic satisfaction
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trust
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continuity
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non-economic satisfaction
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Svensson, Göran
Han, Heesup
70
Homburg, Christian
59
Mattila, Anna S.
41
Beck, Thorsten
39
Aksoy, Lerzan
35
Mittal, Vikas
34
Ongena, Steven
34
Gustafsson, Anders
30
Söderlund, Magnus
29
Ringle, Christian M.
28
Shahin, Arash
28
Usman, Osly
28
Wong, IpKin Anthony
28
Berger, Allen N.
27
Huber, Frank
27
Gil Saura, Irene
26
Prybutok, Victor R.
26
Sharma, Piyush
26
Demirgüç-Kunt, Asli
25
Prayag, Girish
25
Prentice, Catherine
25
Matzler, Kurt
24
Bruhn, Manfred
23
Huizinga, Harry
23
Hyun, Sunghyup Sean
23
Evanschitzky, Heiner
22
Keiningham, Timothy
22
Bauer, Hans H.
21
Bilgihan, Anil
21
Jang, Soocheong
21
Ryu, Kisang
20
Acharya, Viral V.
19
Lee, Choong-Ki
19
Spiller, Achim
19
Stauss, Bernd
19
Töpfer, Armin
19
Gambacorta, Leonardo
18
Hasan, Iftekhar
18
Hassan, M. Kabir
18
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International journal of procurement management
5
Journal of business-to-business marketing
5
The journal of business & industrial marketing
4
International journal of business excellence
3
International journal of quality and service sciences
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
European Business Review
1
European research on management and business economics
1
International journal of business excellence : IJBEX
1
International journal of contemporary hospitality management
1
International journal of electronic customer relationship management : IJECRM
1
International journal of logistics economics and globalisation
1
Journal of business economics and management
1
Journal of contemporary marketing science
1
Journal of small business and entrepreneurship : JSBE
1
Managing service quality : MSQ ; an international journal
1
South African journal of business management
1
South African journal of economic and management sciences
1
The international journal of bank marketing : IJBM
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ECONIS (ZBW)
33
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1
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1
Precursors and outcomes of perceived value in B2B banking services : a nomological framework
Zietsman, Mariëtte Louise
;
Mostert, Pierre
;
Svensson, …
- In:
Journal of relationship marketing : innovations and …
22
(
2023
)
4
,
pp. 330-353
Persistent link: https://www.econbiz.de/10014422300
Saved in:
2
Properties of quality constructs in Canadian business relationships
Hutchinson, David
;
Singh, Jang
;
Svensson, Göran
; …
- In:
International journal of business excellence
5
(
2012
)
4
,
pp. 429-443
Persistent link: https://www.econbiz.de/10009576395
Saved in:
3
Antecedents and postcedents of satisfaction in business relationships in Canada
Hutchinson, David
;
Singh, Jang
;
Svensson, Göran
; …
- In:
International journal of logistics economics and …
3
(
2011
)
4
,
pp. 189-209
Persistent link: https://www.econbiz.de/10009502619
Saved in:
4
Trust and commitment-based satisfaction and the impact on specific investments, formalisation and opportunism
Mysen, Tore
;
Svensson, Göran
;
Lee, Tzong-ru
- In:
International journal of business excellence
4
(
2011
)
6
,
pp. 696-714
Persistent link: https://www.econbiz.de/10009505724
Saved in:
5
Inter-relationships among focal dimensions in relationship quality : a quantitative and exploratory approach
Hutchinson, David
;
Singh, Jang
;
Svensson, Göran
; …
- In:
International journal of procurement management
5
(
2012
)
2
,
pp. 229-252
Persistent link: https://www.econbiz.de/10009549318
Saved in:
6
Atmospheric experiences that emotionally touch customers : a case study from a winter park
Slåtten, Terje
;
Mehmetoglu, Mehmet
;
Svensson, Göran
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
6
,
pp. 721-746
Persistent link: https://www.econbiz.de/10009525044
Saved in:
7
New aspects of research to assess and manage critical incidents in service encounters : teleological actions, interactive interface and perceptual gaps
Padin, Carmen
;
Svensson, Göran
;
Otero-Neira, Carmen
; …
- In:
International journal of contemporary hospitality management
27
(
2015
)
1
,
pp. 27-51
Persistent link: https://www.econbiz.de/10010516547
Saved in:
8
Perceived justice in South African airline and hospital industries : measurement model
DeMeyer, Christine F.
;
Petzer, Daniel J.
;
Svari, Sander
; …
- In:
International journal of quality and service sciences
5
(
2013
)
2
,
pp. 120-139
Persistent link: https://www.econbiz.de/10009768462
Saved in:
9
Satisfaction as a mediator between quality metrics in manufacturer-supplier relationships
Rindell, Anne
;
Svensson, Göran
;
Mysen, Tore
; …
- In:
International journal of business excellence
7
(
2014
)
1
,
pp. 16-27
Persistent link: https://www.econbiz.de/10011482011
Saved in:
10
Trust and commitment as mediators between economic and non-economic satisfaction in manufacturer-supplier relationships
Ferro, Carlos
;
Padin, Carmen
;
Svensson, Göran
;
Payan, …
- In:
The journal of business & industrial marketing
31
(
2016
)
1
,
pp. 13-23
Persistent link: https://www.econbiz.de/10011539306
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