Total quality management (TQM) and information technology (IT) have become essential features of Indian information and communication technology (ICT) organizations and are applied together for improving competitiveness and improved business performance. Hence, there is a need to study which TQM...

Total Quality Management (TQM) is a managerial approach that improves the competitiveness of the industry meanwhile Information technology (IT) was introduced with TQM for handling the technical issues which is supported by quality experts for fulfilling the customers' requirement. Present paper...

In the competitive market, information communication and technology (ICT) became the fastest growing sector in the world and it faces the quality improvement, problem with their products and services that hinder in achieving the leading position in the global market. The main issue related to...

Total quality management (TQM) is a major business strategy which employs a set of principles and practices to achieve sustainable competitive advantage in the service industry. This research aims to categorise TQM practices and examine its relative importance for better implementation in...

Purpose – Despite the potential benefits of total quality management (TQM) articulated by quality experts and practitioners, these benefits are not easy to achieve in practice. Many service industries have found difficult to implement TQM successfully. The present study investigates and...