Due to growing sustainability challenges, small and medium-sized enterprises (SMEs) are under tremendous pressure to implement sustainable practices in their operations. Studies in this regard show that in almost all cases, transition from a traditional approach to sustainable manufacturing is...

Total quality management (TQM) has been widely considered as the strategic, tactical and operational tool in the quality management research field. It is one of the most applied and well accepted approaches for business excellence besides Continuous Quality Improvement (CQI), Six Sigma,...

The successful implementation of total quality management (TQM) is often linked with the critical dimensions or critical success factors (CSFs) which are responsible for achieving effective results. The purpose of this study is to identify which CFSs are critical to TQM implementation and...

During the last two decades, the level of total quality management (TQM) awareness has considerably increased in the service industries. With the ever-increasing customer demand, the global competition service industries are forced to re-think to improve their TQM practices and overcome the...

A method of quality applicable mainly to goods and services of non-healthcare sector cannot be applied without modification or adaptation to healthcare especially in healthcare establishments and hospitals which deal with living beings as patients who themselves are the most critical input...