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eWOM: The impact of customer-t...
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Consumer behaviour
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Beschwerdemanagement
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Complaint management
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Customer satisfaction
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Customer value
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Implicit contracts
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citizenship behavior
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co-production
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cocreation
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consumer financial decision making
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extended service encounter
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organizational socialization
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outcome favorability
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perceived control
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perceived justice
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relationship-based self-esteem
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service recovery
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Tang, Chuanyi
Osmonbekov, Talai
35
Gruen, Thomas W.
19
Czaplewski, Andrew J.
16
Bello, Daniel C.
9
Gilliland, David I.
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Olson, Eric M.
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Donthu, Naveen
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Guo, Lin
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Key, Thomas Martin
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Journal of service research : JSR
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Journal of the Academy of Marketing Science
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ECONIS (ZBW)
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The role of perceived control in customer value cocreation and service recovery evaluation
Guo, Lin
;
Lotz, Sherry L.
;
Tang, Chuanyi
;
Gruen, Thomas W.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 39-56
Persistent link: https://www.econbiz.de/10011433138
Saved in:
2
Seeing relationships through the lens of psychological contracts : the structure of consumer service relationships
Guo, Lin
;
Gruen, Thomas W.
;
Tang, Chuanyi
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 357-376
Persistent link: https://www.econbiz.de/10011684995
Saved in:
3
Socializing to co-produce : pathways to consumers’ financial well-being
Guo, Lin
;
Arnould, Eric J.
;
Gruen, Thomas W.
;
Tang, Chuanyi
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 549-563
Persistent link: https://www.econbiz.de/10010203494
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