Organizations of all shapes, sizes, and locations are being faced with changes not experienced since the industrial revolution. The globalization of business, increasing competition for a sophisticated workforce, advances in technology, the customer's demand for products better, faster, and...

Trade liberalization, expanding global markets, and technology proliferation have increased the importance of product variety, speed, and flexibility in building and sustaining competitive advantage. For many organizations, global competition is no longer on the horizon; it has arrived. A...