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Waiting patiently : an empirical study of queue abandonment in an emergency department
Batt, Robert J.; Terwiesch, Christian - In: Management science : journal of the Institute for … 61 (2015) 1, pp. 39-59
Persistent link: https://www.econbiz.de/10010496085
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The impact of e-visits on visit frequencies and patient health : evidence from primary care
Bavafa, Hessam; Hitt, Lorin M.; Terwiesch, Christian - In: Management science : journal of the Institute for … 64 (2018) 12, pp. 5461-5480
Persistent link: https://www.econbiz.de/10011964507
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Work after work : the impact of new service delivery models on work hours
Bavafa, Hessam; Terwiesch, Christian - In: Journal of operations management 65 (2019) 7, pp. 636-658
Persistent link: https://www.econbiz.de/10012122117
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Early task initiation and other load-adaptive mechanisms in the emergency department
Batt, Robert J.; Terwiesch, Christian - In: Management science : journal of the Institute for … 63 (2017) 11, pp. 3531-3551
Persistent link: https://www.econbiz.de/10011772467