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Customer retaliation at the employee-customer interface
Keefe, Dominique A.; Russell-Bennett, Rebekah; Tombs, … - In: Journal of management & organization : journal of … 14 (2008) 4, pp. 438-450
Persistent link: https://www.econbiz.de/10003771979
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Just what the doctor ordered? : investigating the impact of health service quality on consumer misbehaviour
Greer, Dominique A.; Russell-Bennett, Rebekah; Tombs, … - In: Australasian marketing journal 22 (2014) 3, pp. 257-267
Persistent link: https://www.econbiz.de/10010427954
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Measuring emotion : methodological issues and alternatives
Dasborough, Marie T.; Sinclair, Marta; Russell-Bennett, … - In: Research companion to emotion in organizations, (pp. 197-208). 2008
Persistent link: https://www.econbiz.de/10003761706
Cover Image
Customer retaliation at the employee-customer interface
Keefe, Dominique A.; Russell-Bennett, Rebekah; Tombs, … - In: Journal of management & organization : journal of … 14 (2008) 4, pp. 438-450
Persistent link: https://www.econbiz.de/10009892927