Many larger grocery stores offer home delivery services. However, the delivery cost is usually high and such services are rarely profitable. One way of reducing cost is by outsourcing some orders to in-store customers for a compensation. While initially single orders were dynamically assigned to...

We consider a problem where customers dynamically request next-day home service, e.g., repair or instalment. Unlike attended home delivery, customers cannot select a time window (TW), but the service provider assigns a next-day TW to each new customer if the customer can feasibly be inserted in...