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Managerial approaches towards service quality: the case of three service organisations
Soltani, Ebrahim; Lai, Pei-Chun; Van Der Meer, Robert; … - In: The service industries journal 28 (2008) 10, pp. 1399-1414
Persistent link: https://www.econbiz.de/10008152352
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Managerial approaches towards service quality: the case of three service organisations
Soltani, Ebrahim; Lai, Pei-Chun; Van Der Meer, Robert; … - In: The service industries journal 28 (2008) 9-10, pp. 1399-1414
Persistent link: https://www.econbiz.de/10008167950
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An Empirical Approach to Service Classification for Productivity Management Studies
Shafti, Farhad; Van Der Meer, Robert; Williams, Terry - In: The service industries journal 27 (2007) 6, pp. 709-730
Persistent link: https://www.econbiz.de/10007764408
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An Empirical Approach to Service Classification for Productivity Management Studies
Shafti, Farhad; Van Der Meer, Robert; Williams, Terry - In: The service industries journal 27 (2007) 5-6, pp. 709-730
Persistent link: https://www.econbiz.de/10007842503
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Challenges Posed to Performance Management by TQM Gurus: Contributions of Individual Employees Versus Systems-Level Features
Soltani, Ebrahim; Van Der Meer, Robert; Williams, Terry - In: Total quality management & business excellence : an … 15 (2004) 8, pp. 1069-1092
Persistent link: https://www.econbiz.de/10007151582