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~person:"Verhoef, Peter C."
~subject:"Customer value"
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Customer value
Consumer behaviour
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Konsumentenverhalten
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Beziehungsmarketing
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Distribution channel
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Vertriebsweg
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Customer satisfaction
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Einzelhandel
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Retail trade
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Online-Handel
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Verhoef, Peter C.
Ko, Eunju
10
Kim, Kyung Hoon
7
Kumar, V.
6
Kim, Sang Jin
4
Kleinaltenkamp, Michael
4
Peppers, Don
4
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Madhani, Pankaj M.
3
McColl-Kennedy, Janet R.
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Mostafa Rasoolimanesh, S.
3
Prohl-Schwenke, Katharina
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Rajagopal
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Reinartz, Werner J.
3
Revilla Camacho, Maria Angeles
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Rintamäki, Timo
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Saarijärvi, Hannu
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Journal of service research : JSR
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Journal of the Academy of Marketing Science
1
Universia business review : UBR
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ECONIS (ZBW)
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The effects of customer equity drivers on loyalty across services industries and firms
Ou, Yi-Chun
;
Verhoef, Peter C.
;
Wiesel, Thorsten
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 336-356
Persistent link: https://www.econbiz.de/10011684991
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2
Recasting the customer experience in today's omni-channel environment
Melero, Iguácel
;
Sesé, F. Javier
;
Verhoef, Peter C.
- In:
Universia business review : UBR
(
2016
)
50
,
pp. 18-37
Persistent link: https://www.econbiz.de/10011686074
Saved in:
3
The role of consumer confidence in creating customer loyalty
Ou, Yi-chun
;
Vries, Lisette de
;
Wiesel, Thorsten
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 339-354
Persistent link: https://www.econbiz.de/10010393226
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