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SERVCON: development and validation of a multidimensional service convenience scale
Seiders, Kathleen; Voss, Glenn B.; Godfrey, Andrea L.; … - In: Journal of the Academy of Marketing Science 35 (2007) 1, pp. 144-156
Persistent link: https://www.econbiz.de/10003485165
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Do satisfied customers buy more? : Report No. 05-114
Seiders, Kathleen; Voss, Glenn B.; Grewal, Dhruv; … - In: MSI reports : working paper series (2005) 3, pp. 85-106
Persistent link: https://www.econbiz.de/10003201755
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Online channel use and satisfaction in a multichannel service context : Report No. 03-107
Montoya-Weiss, Mitzi; Voss, Glenn B.; Grewal, Dhruv - In: MSI reports : working paper series (2003) 2, pp. 19-35
Persistent link: https://www.econbiz.de/10001978308
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The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores
Grewal, Dhruv; Baker, Julie; Levy, Michael; Voss, Glenn B. - In: Journal of retailing 79 (2003) 4, pp. 259
Persistent link: https://www.econbiz.de/10006611827
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Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider
Montoya-Weiss, Mitzi M.; Voss, Glenn B.; Grewal, Dhruv - In: Journal of the Academy of Marketing Science 31 (2003) 4, pp. 448-458
Persistent link: https://www.econbiz.de/10006150954
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Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context
Seiders, Kathleen; Voss, Glenn B.; Grewal, Dhruv; … - In: Journal of marketing 69 (2005) 4, pp. 26-43
Persistent link: https://www.econbiz.de/10005920865
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The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions
Baker, Julie; Parasuraman, A.; Grewal, Dhruv; Voss, Glenn B. - In: Journal of marketing 66 (2002) 2, pp. 120-141
Persistent link: https://www.econbiz.de/10005943708
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The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges
Voss, Glenn B.; Parasuraman, A.; Grewal, Dhruv - In: Journal of marketing 62 (1998) 4, pp. 46-61
Persistent link: https://www.econbiz.de/10005973273
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SERVCON: development and validation of a multidimensional service convenience scale
Seiders, Kathleen; Voss, Glenn B.; Godfrey, Andrea L.; … - In: Journal of the Academy of Marketing Science 35 (2007) 1, pp. 144
Persistent link: https://www.econbiz.de/10007735091
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Online channel use and satisfaction in a multichannel service context : Report No. 03-107
Montoya-Weiss, Mitzi; Voss, Glenn B.; Grewal, Dhruv - In: MSI reports : working paper series (2003) 2, pp. 19-35
Persistent link: https://www.econbiz.de/10009893389