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Voss, Glenn B.
Grewal, Dhruv
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MSI reports : working paper series
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ECONIS (ZBW)
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1
SERVCON: development and validation of a multidimensional service convenience scale
Seiders, Kathleen
;
Voss, Glenn B.
;
Godfrey, Andrea L.
; …
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
1
,
pp. 144-156
Persistent link: https://www.econbiz.de/10003485165
Saved in:
2
Do satisfied customers buy more? : Report No. 05-114
Seiders, Kathleen
;
Voss, Glenn B.
;
Grewal, Dhruv
; …
- In:
MSI reports : working paper series
(
2005
)
3
,
pp. 85-106
Persistent link: https://www.econbiz.de/10003201755
Saved in:
3
Online channel use and satisfaction in a multichannel service context : Report No. 03-107
Montoya-Weiss, Mitzi
;
Voss, Glenn B.
;
Grewal, Dhruv
- In:
MSI reports : working paper series
(
2003
)
2
,
pp. 19-35
Persistent link: https://www.econbiz.de/10001978308
Saved in:
4
The effects of wait expectations and store atmosphere evaluations on patronage intentions in service-intensive retail stores
Grewal, Dhruv
;
Baker, Julie
;
Levy, Michael
;
Voss, Glenn B.
- In:
Journal of retailing
79
(
2003
)
4
,
pp. 259
Persistent link: https://www.econbiz.de/10006611827
Saved in:
5
Determinants of Online Channel Use and Overall Satisfaction with a Relational, Multichannel Service Provider
Montoya-Weiss, Mitzi M.
;
Voss, Glenn B.
;
Grewal, Dhruv
- In:
Journal of the Academy of Marketing Science
31
(
2003
)
4
,
pp. 448-458
Persistent link: https://www.econbiz.de/10006150954
Saved in:
6
Do Satisfied Customers Buy More? Examining Moderating Influences in a Retailing Context
Seiders, Kathleen
;
Voss, Glenn B.
;
Grewal, Dhruv
; …
- In:
Journal of marketing
69
(
2005
)
4
,
pp. 26-43
Persistent link: https://www.econbiz.de/10005920865
Saved in:
7
The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions
Baker, Julie
;
Parasuraman, A.
;
Grewal, Dhruv
;
Voss, Glenn B.
- In:
Journal of marketing
66
(
2002
)
2
,
pp. 120-141
Persistent link: https://www.econbiz.de/10005943708
Saved in:
8
The Roles of Price, Performance, and Expectations in Determining Satisfaction in Service Exchanges
Voss, Glenn B.
;
Parasuraman, A.
;
Grewal, Dhruv
- In:
Journal of marketing
62
(
1998
)
4
,
pp. 46-61
Persistent link: https://www.econbiz.de/10005973273
Saved in:
9
SERVCON: development and validation of a multidimensional service convenience scale
Seiders, Kathleen
;
Voss, Glenn B.
;
Godfrey, Andrea L.
; …
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
1
,
pp. 144
Persistent link: https://www.econbiz.de/10007735091
Saved in:
10
Online channel use and satisfaction in a multichannel service context : Report No. 03-107
Montoya-Weiss, Mitzi
;
Voss, Glenn B.
;
Grewal, Dhruv
- In:
MSI reports : working paper series
(
2003
)
2
,
pp. 19-35
Persistent link: https://www.econbiz.de/10009893389
Saved in:
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