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~person:"Walsh, Gianfranco"
~subject:"Dienstleistungssektor"
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Dienstleistungssektor
Konsumentenverhalten
52
Consumer behaviour
51
Deutschland
14
Germany
14
Beziehungsmarketing
12
Relationship marketing
12
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Entscheidung unter Unsicherheit
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Kulturelle Identität
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Markenimage
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Marketing
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Cluster analysis
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Dienstleistungsqualität
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Informationsverhalten
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Walsh, Gianfranco
Ostrom, Amy L.
5
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4
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4
Gustafsson, Anders
4
McColl-Kennedy, Janet R.
4
Robbert, Thomas
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European management journal
1
Marketing : ZFP ; journal of research and management
1
Psychology & marketing
1
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ECONIS (ZBW)
3
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1
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
2
Unfriendly customers as a social stressor : an indirect antecedent of service employees' quitting intention
Walsh, Gianfranco
- In:
European management journal
29
(
2011
)
1
,
pp. 67-78
Persistent link: https://www.econbiz.de/10008858262
Saved in:
3
Die kundenseitige Wahrnehmung von Diskriminierung bei der Dienstleistungserbringung : Konstruktion und Validierung eines Messinstruments
Walsh, Gianfranco
;
Klinner-Möller, Nicole S.
- In:
Marketing : ZFP ; journal of research and management
32
(
2010
)
4
,
pp. 218-234
Persistent link: https://www.econbiz.de/10008772695
Saved in:
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