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Customer perceptions of discrimination in service deliveries: Construction and validation of a measurement instrument
Klinner, Nicole S.; Walsh, Gianfranco - In: Journal of Business Research 66 (2013) 5, pp. 651-658
This research details the development and validation of a perceived customer discrimination (PCD) scale that measures individual differences in customers' proneness to feeling treated differentially in the marketplace, especially during service interactions. Two studies identify the potential...
Persistent link: https://www.econbiz.de/10010636389
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Developing and validating a scale of consumer brand embarrassment tendencies
Walsh, Gianfranco; Albrecht, Arne K.; Hofacker, Charles F. - In: Journal of business research : JBR 69 (2016) 3, pp. 1138-1147
Persistent link: https://www.econbiz.de/10011440242
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Consumer perceptions of luxury brands : an owner-based perspective
Bachmann, Frank; Walsh, Gianfranco; Hammes, Eva Katharina - In: European management journal 37 (2019) 3, pp. 287-298
Persistent link: https://www.econbiz.de/10012063171
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The direct and moderating influences of individual-level cultural values within web engagement : a multi-country analysis of a public information website
Shiu, Edward; Walsh, Gianfranco; Hassan, Louis M.; … - In: Journal of business research : JBR 68 (2015) 3, pp. 534-541
Persistent link: https://www.econbiz.de/10010496189
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Attitude toward cultural diversity : a test of identity-related antecedents and purchasing consequences
Bartikowski, Boris; Walsh, Gianfranco - In: Journal of business research : JBR 68 (2015) 3, pp. 526-533
Persistent link: https://www.econbiz.de/10010496190
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The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena; Groth, Markus; Walsh, Gianfranco; … - In: Psychology & marketing 31 (2014) 12, pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
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Consumer fear of online identity theft : scale development and validation
Hille, Patrick; Walsh, Gianfranco; Cleveland, Mark - In: Journal of interactive marketing : a quarterly … 30 (2015), pp. 1-19
Persistent link: https://www.econbiz.de/10011292343
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Customer ethnic bias in service encounters
Linzmajer, Marc; Brach, Simon; Walsh, Gianfranco; … - In: Journal of service research 23 (2020) 2, pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
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Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno; Walsh, Gianfranco; Beatty, Sharon E. - In: Journal of service research : JSR 20 (2017) 2, pp. 188-203
Persistent link: https://www.econbiz.de/10011684846