//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~person:"Walsh, Gianfranco"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Managing the shopping center a...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Consumer behaviour
55
Konsumentenverhalten
52
Customer satisfaction
18
Germany
18
Deutschland
15
Beziehungsmarketing
14
Kundenzufriedenheit
14
Relationship marketing
14
Dienstleistungsqualität
8
Service quality
8
Brand management
7
E-commerce
7
Electronic Commerce
7
Markenführung
7
Measurement
7
Messung
7
Brand
5
Customer service
5
Decision under uncertainty
5
Entscheidung unter Unsicherheit
5
Kundenservice
5
Markenartikel
5
Market research
5
Marktforschung
5
Brand image
4
Cluster analysis
4
Internet
4
Markenimage
4
Marketing
4
United States
4
Beschwerdemanagement
3
Clusteranalyse
3
Cognition
3
Complaint management
3
Confidence
3
Cultural identity
3
Dienstleistungssektor
3
Discrimination
3
Diskriminierung
3
Emotion
3
more ...
less ...
Online availability
All
Undetermined
26
Free
2
Type of publication
All
Article
64
Book / Working Paper
5
Type of publication (narrower categories)
All
Article in journal
57
Aufsatz in Zeitschrift
57
research-article
6
Hochschulschrift
2
Aufgabensammlung
1
Collection of articles of several authors
1
Collection of articles written by one author
1
Dissertation u.a. Prüfungsschriften
1
Graue Literatur
1
Non-commercial literature
1
Sammelwerk
1
Sammlung
1
Thesis
1
more ...
less ...
Language
All
English
47
German
21
Undetermined
1
Author
All
Walsh, Gianfranco
Han, Heesup
133
Mattila, Anna S.
120
Belk, Russell W.
114
Huber, Frank
105
Phau, Ian
104
Grunert, Klaus G.
102
Bauer, Hans H.
95
Homburg, Christian
95
Herrmann, Andreas
89
Lusk, Jayson L.
85
Wiedmann, Klaus-Peter
85
Usman, Osly
84
Foxall, Gordon R.
82
Khare, Arpita
82
Gierl, Heribert
79
Grewal, Dhruv
78
Sheth, Jagdish N.
77
Laroche, Michel
73
Loureiro, Sandra Maria Correia
73
Dwivedi, Yogesh Kumar
72
Bagozzi, Richard P.
69
Spiller, Achim
69
Nayga, Rodolfo M.
68
Agarwal, Sumit
67
Septianto, Felix
67
Sharma, Piyush
67
Stavins, Joanna
66
Jang, Soocheong
65
Verhoef, Peter C.
63
Wansink, Brian
63
Bruwer, Johan
62
Paul, Justin
61
Rajagopal
58
Chintagunta, Pradeep K.
56
Janssen, Maarten C. W.
56
Ko, Eunju
55
Pelsmacker, Patrick de
55
Thøgersen, John
55
Krishna, Aradhna
54
more ...
less ...
Institution
All
Gottfried Wilhelm Leibniz Universität Hannover
1
Published in...
All
Marketing : ZFP ; journal of research and management
9
Journal of business research : JBR
7
Jahrbuch der Absatz- und Verbrauchsforschung
6
European management journal
4
Psychology & marketing
3
European Journal of Marketing
2
Journal of marketing management : MM
2
Journal of service research
2
Journal of service research : JSR
2
Journal of the Academy of Marketing Science
2
Marketing Intelligence & Planning
2
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
2
Academy of Management journal : AMJ
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Electronic markets : the international journal on networked business
1
European journal of marketing : EJM
1
European retail research
1
Gabler Edition Wissenschaft
1
International business review : the official journal of the European International Business Academy
1
International journal of markets and business systems
1
International marketing review
1
Journal of Business Research
1
Journal of Consumer Marketing
1
Journal of Services Marketing
1
Journal of consumer behaviour : an international research review
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international marketing
1
Journal of retailing and consumer services
1
Journal of vacation marketing : an international journal
1
Schriftenreihe Marketing, Management
1
Springer eBook Collection
1
The journal of product & brand management
1
The journal of services marketing
1
Yearbook of marketing and consumer research
1
Zeitschrift für Energiewirtschaft : ZfE
1
more ...
less ...
Source
All
ECONIS (ZBW)
61
Other ZBW resources
6
RePEc
1
USB Cologne (EcoSocSci)
1
Showing
1
-
10
of
69
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction
Walsh, Gianfranco
;
Mitchell, Vincent-Wayne
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 838-859
Persistent link: https://www.econbiz.de/10003989148
Saved in:
2
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
3
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
4
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
5
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
6
Der Einfluss von Dienstleistungsqualität auf
Kundenzufriedenheit
im Retail Banking
Walsh, Gianfranco
;
Koot, Christian
;
Wiedmann, Klaus-Peter
- In:
Jahrbuch der Absatz- und Verbrauchsforschung
52
(
2006
)
2
,
pp. 166-180
Persistent link: https://www.econbiz.de/10003358017
Saved in:
7
Customer-based corporate reputation of a service firm: scale development and validation
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
1
,
pp. 127-143
Persistent link: https://www.econbiz.de/10003485160
Saved in:
8
Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
;
Sassenberg, Kai
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
Saved in:
9
What the eye does not see, the mind cannot reject : can call center location explain differences in customer evaluations?
Walsh, Gianfranco
;
Gouthier, Matthias
;
Gremler, Dwayne D.
; …
- In:
International business review : the official journal of …
21
(
2012
)
5
,
pp. 957-967
Persistent link: https://www.econbiz.de/10009578726
Saved in:
10
Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally
Walsh, Gianfranco
;
Bartikowski, Boris
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 989-995
Persistent link: https://www.econbiz.de/10009755381
Saved in:
1
2
3
4
5
6
7
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->