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~person:"Walsh, Gianfranco"
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Consumer behaviour
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Walsh, Gianfranco
Han, Heesup
159
Gupta, Rangan
144
Mattila, Anna S.
141
Bauer, Hans H.
124
Bhorat, Haroon
120
Belk, Russell W.
118
Huber, Frank
114
Phau, Ian
111
Homburg, Christian
108
Bruhn, Manfred
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Grunert, Klaus G.
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Law, Chun Hung Roberts
99
Herrmann, Andreas
92
Jang, Soocheong
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Wiedmann, Klaus-Peter
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87
Fedderke, Johannes W.
84
Usman, Osly
84
Grewal, Dhruv
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Foxall, Gordon R.
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Gierl, Heribert
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Khare, Arpita
81
Rajagopal
80
Sheth, Jagdish N.
79
Kumar, V.
78
Spiller, Achim
78
Dwivedi, Yogesh Kumar
77
Siciliani, Luigi
77
Verhoef, Peter C.
77
Laroche, Michel
76
Loureiro, Sandra Maria Correia
74
Sharma, Piyush
71
Aron, Janine
69
Bagozzi, Richard P.
69
Karatepe, Osman M.
68
Nayga, Rodolfo M.
68
Septianto, Felix
68
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68
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Gottfried Wilhelm Leibniz Universität Hannover
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Marketing : ZFP ; journal of research and management
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6
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ECONIS (ZBW)
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Other ZBW resources
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RePEc
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USB Cologne (EcoSocSci)
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1
Customer integration, fairness
perceptions
, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
2
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
3
Perceptions
of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
4
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
5
Der Einfluss von Dienstleistungsqualität auf
Kundenzufriedenheit
im Retail Banking
Walsh, Gianfranco
;
Koot, Christian
;
Wiedmann, Klaus-Peter
- In:
Jahrbuch der Absatz- und Verbrauchsforschung
52
(
2006
)
2
,
pp. 166-180
Persistent link: https://www.econbiz.de/10003358017
Saved in:
6
Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
;
Sassenberg, Kai
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
Saved in:
7
Customer
perceptions
of discrimination in service deliveries : construction and validation of a measurement instrument
Klinner, Nicole S.
;
Walsh, Gianfranco
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 651-658
Persistent link: https://www.econbiz.de/10009734847
Saved in:
8
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
9
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
10
Customer reactions to emotional labor : the roles of employee acting strategies and customer detection accuracy
Groth, Markus
;
Hennig-Thurau, Thorsten
;
Walsh, Gianfranco
- In:
Academy of Management journal : AMJ
52
(
2009
)
5
,
pp. 958-974
Persistent link: https://www.econbiz.de/10003906453
Saved in:
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