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~person:"Walsh, Gianfranco"
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Konsumentenverhalten
52
Consumer behaviour
51
Beziehungsmarketing
27
Relationship marketing
27
Germany
22
Deutschland
21
Customer satisfaction
15
Kundenzufriedenheit
14
Dienstleistungsqualität
11
Service quality
11
United States
10
USA
9
E-commerce
8
Electronic Commerce
8
Brand management
7
Corporate reputation
7
Customer service
7
Firmenimage
7
Kundenservice
7
Markenführung
7
Measurement
7
Messung
7
Viral marketing
7
Virales Marketing
7
Dienstleistungssektor
6
Service industry
6
Social Web
6
Social web
6
Brand
5
Cluster analysis
5
Clusteranalyse
5
Decision under uncertainty
5
Entscheidung unter Unsicherheit
5
Markenartikel
5
Market research
5
Marketing
5
Marktforschung
5
Music industry
5
Musikwirtschaft
5
Brand image
4
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Article
77
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6
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71
Aufsatz in Zeitschrift
71
Aufsatz im Buch
5
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5
Hochschulschrift
3
Collection of articles of several authors
2
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Sammelwerk
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2
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1
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English
55
German
27
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Walsh, Gianfranco
Bruhn, Manfred
173
Homburg, Christian
171
Bauer, Hans H.
139
Han, Heesup
137
Huber, Frank
136
Mattila, Anna S.
119
Herrmann, Andreas
118
Belk, Russell W.
116
Wiedmann, Klaus-Peter
107
Grunert, Klaus G.
101
Sheth, Jagdish N.
100
Kumar, V.
99
Grewal, Dhruv
93
Verhoef, Peter C.
92
Phau, Ian
91
Gierl, Heribert
88
Lusk, Jayson L.
85
Usman, Osly
84
Dwivedi, Yogesh Kumar
81
Loureiro, Sandra Maria Correia
79
Khare, Arpita
78
Spiller, Achim
78
Siciliani, Luigi
76
Foxall, Gordon R.
73
Bagozzi, Richard P.
71
Jang, Soocheong
70
Mittal, Vikas
70
Thaichon, Park
70
Hollebeek, Linda D.
68
Paul, Justin
68
Septianto, Felix
67
Nayga, Rodolfo M.
66
Stauss, Bernd
65
Stavins, Joanna
65
Wansink, Brian
65
Agarwal, Sumit
64
Ko, Eunju
63
Laroche, Michel
63
Sharma, Piyush
63
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Gottfried Wilhelm Leibniz Universität Hannover
2
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Journal of business research : JBR
9
Marketing : ZFP ; journal of research and management
9
Jahrbuch der Absatz- und Verbrauchsforschung
7
European management journal
5
Journal of the Academy of Marketing Science
3
Psychology & marketing
3
British journal of management : BJM
2
Journal of marketing management : MM
2
Journal of service research
2
Journal of service research : JSR
2
The journal of services marketing
2
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
2
Web 2.0 : neue Perspektiven für Marketing und Medien
2
Zeitschrift für Energiewirtschaft : ZfE
2
Academy of Management journal : AMJ
1
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
E-entrepreneurship and ICT ventures : strategy, organization and technology
1
Electronic markets : the international journal on networked business
1
European journal of marketing : EJM
1
European retail research
1
Gabler Edition Wissenschaft
1
Harvard-Business-Manager : das Wissen der Besten
1
Herausforderungen der internationalen marktorientierten Unternehmensführung : Festschrift für Reinhard Hünerberg
1
International business review : the official journal of the European International Business Academy
1
International journal of innovation management
1
International journal of internet marketing and advertising : IJIMA
1
International journal of markets and business systems
1
International journal of retail & distribution management
1
International marketing review
1
Journal of Business Research
1
Journal of consumer behaviour : an international research review
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international marketing
1
Journal of retailing and consumer services
1
Journal of vacation marketing : an international journal
1
Reputation Management
1
Schriftenreihe Marketing, Management
1
Springer eBook Collection
1
The journal of product & brand management
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ECONIS (ZBW)
81
RePEc
1
USB Cologne (EcoSocSci)
1
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1
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
2
Customer ethnic bias in service encounters
Linzmajer, Marc
;
Brach, Simon
;
Walsh, Gianfranco
; …
- In:
Journal of service research
23
(
2020
)
2
,
pp. 194-210
Persistent link: https://www.econbiz.de/10012216633
Saved in:
3
Perceptions of group versus individual service failures and their effects on customer outcomes : the role of attributions and customer entitlement
Albrecht, Arne Keno
;
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of service research : JSR
20
(
2017
)
2
,
pp. 188-203
Persistent link: https://www.econbiz.de/10011684846
Saved in:
4
The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction
Walsh, Gianfranco
;
Mitchell, Vincent-Wayne
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 838-859
Persistent link: https://www.econbiz.de/10003989148
Saved in:
5
The effect of compensation size on recovery satisfaction after group service failures: the role of group versus individual service recovery
Albrecht, Arne Keno
;
Schäfers, Tobias
;
Walsh, Gianfranco
; …
- In:
Journal of service research
22
(
2019
)
1
,
pp. 60-74
Persistent link: https://www.econbiz.de/10012005769
Saved in:
6
Digital presence in service recovery : the interactive effect of customer salutations and employee photographs in email signatures
Walsh, Gianfranco
;
Shiu, Edward
;
Schaarschmidt, Mario
; …
- In:
Psychology & marketing
39
(
2022
)
12
,
pp. 2361-2383
Persistent link: https://www.econbiz.de/10013465198
Saved in:
7
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
8
Improving referral management by quantifying market mavens' word of mouth value
Walsh, Gianfranco
;
Elsner, Ralf
- In:
European management journal
30
(
2012
)
1
,
pp. 74-81
Persistent link: https://www.econbiz.de/10009490711
Saved in:
9
Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
;
Sassenberg, Kai
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
Saved in:
10
Der Einfluss von Dienstleistungsqualität auf
Kundenzufriedenheit
im Retail Banking
Walsh, Gianfranco
;
Koot, Christian
;
Wiedmann, Klaus-Peter
- In:
Jahrbuch der Absatz- und Verbrauchsforschung
52
(
2006
)
2
,
pp. 166-180
Persistent link: https://www.econbiz.de/10003358017
Saved in:
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