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~person:"Walsh, Gianfranco"
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Walsh, Gianfranco
Han, Heesup
80
Homburg, Christian
59
Mattila, Anna S.
42
Aksoy, Lerzan
35
Svensson, Göran
35
Mittal, Vikas
34
Gustafsson, Anders
31
Söderlund, Magnus
29
Usman, Osly
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Ringle, Christian M.
28
Sharma, Piyush
28
Wong, IpKin Anthony
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Huber, Frank
27
Gil Saura, Irene
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Prayag, Girish
26
Prybutok, Victor R.
26
Shahin, Arash
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Matzler, Kurt
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Prentice, Catherine
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Hyun, Sunghyup Sean
24
Bruhn, Manfred
23
Bilgihan, Anil
22
Evanschitzky, Heiner
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Jang, Soocheong
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Keiningham, Timothy
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Ryu, Kisang
21
Bauer, Hans H.
20
Hsu, Maxwell K.
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Lee, Choong-Ki
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Spiller, Achim
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Stauss, Bernd
20
Loureiro, Sandra Maria Correia
19
Töpfer, Armin
19
Sparks, Beverley
18
Amin, Muslim
17
Balaji, M. S.
17
Frank, Björn
17
Guchait, Priyanko
17
Park, Jungkun
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European Journal of Marketing
2
Journal of business research : JBR
2
Journal of service research
2
Psychology & marketing
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
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1
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ECONIS (ZBW)
15
Other ZBW resources
3
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1
Cross-national advertising and behavioral intentions : a multilevel analysis
Walsh, Gianfranco
;
Shiu, Edward
;
Hassan, Louise M.
- In:
Journal of international marketing
22
(
2014
)
1
,
pp. 77-97
Persistent link: https://www.econbiz.de/10010348915
Saved in:
2
Der Einfluss von Dienstleistungsqualität auf Kundenzufriedenheit im Retail Banking
Walsh, Gianfranco
;
Koot, Christian
;
Wiedmann, Klaus-Peter
- In:
Jahrbuch der Absatz- und Verbrauchsforschung
52
(
2006
)
2
,
pp. 166-180
Persistent link: https://www.econbiz.de/10003358017
Saved in:
3
Customer-based corporate reputation of a service firm: scale development and validation
Walsh, Gianfranco
;
Beatty, Sharon E.
- In:
Journal of the Academy of Marketing Science
35
(
2007
)
1
,
pp. 127-143
Persistent link: https://www.econbiz.de/10003485160
Saved in:
4
Does relationship quality matter in e-services? : a comparison of online and offline retailing
Walsh, Gianfranco
;
Hennig-Thurau, Thorsten
;
Sassenberg, Kai
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 130-142
Persistent link: https://www.econbiz.de/10003956373
Saved in:
5
The effect of consumer confusion proneness on word of mouth, trust, and customer satisfaction
Walsh, Gianfranco
;
Mitchell, Vincent-Wayne
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 838-859
Persistent link: https://www.econbiz.de/10003989148
Saved in:
6
What the eye does not see, the mind cannot reject : can call center location explain differences in customer evaluations?
Walsh, Gianfranco
;
Gouthier, Matthias
;
Gremler, Dwayne D.
; …
- In:
International business review : the official journal of …
21
(
2012
)
5
,
pp. 957-967
Persistent link: https://www.econbiz.de/10009578726
Saved in:
7
Exploring corporate ability and social responsibility associations as antecedents of customer satisfaction cross-culturally
Walsh, Gianfranco
;
Bartikowski, Boris
- In:
Journal of business research : JBR
66
(
2013
)
8
,
pp. 989-995
Persistent link: https://www.econbiz.de/10009755381
Saved in:
8
Customer perceptions of discrimination in service deliveries : construction and validation of a measurement instrument
Klinner, Nicole S.
;
Walsh, Gianfranco
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 651-658
Persistent link: https://www.econbiz.de/10009734847
Saved in:
9
Die Messung des wahrgenommenen Kundennutzens : Replikation und Anwendung einer Skala
Walsh, Gianfranco
;
Kilian, Thomas
;
Buxel, Holger
; …
- In:
Die Unternehmung : Swiss journal of business research …
63
(
2009
)
2
,
pp. 158-177
Persistent link: https://www.econbiz.de/10003841580
Saved in:
10
The impact of service scripts on customer citizenship behavior and the moderating role of employee customer orientation
Nguyen, Helena
;
Groth, Markus
;
Walsh, Gianfranco
; …
- In:
Psychology & marketing
31
(
2014
)
12
,
pp. 1096-1109
Persistent link: https://www.econbiz.de/10010465120
Saved in:
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