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Wan, Echo Wen
Ibbotson, Roger G.
113
Chen, Peng
71
Goetzmann, William N.
32
Idzorek, Thomas M.
28
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28
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Journal of the Academy of Marketing Science
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Hurting or helping? The effect of service agents' workplace ostracism on customer service perceptions
Wan, Echo Wen
;
Chan, Kimmy Wa
;
Chen, Rocky Peng
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
6
,
pp. 746-769
Persistent link: https://www.econbiz.de/10011614103
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2
Judging a book by its cover? : the effect of anthropomorphism on product attribute processing and consumer preference
Wan, Echo Wen
;
Chen, Rocky Peng
;
Jin, Liyin
- In:
Journal of consumer research : JCR ; an …
43
(
2017
)
6
,
pp. 1008-1030
Persistent link: https://www.econbiz.de/10011770802
Saved in:
3
The effect of social exclusion on consumer preference for anthropomorphized brands
Chen, Rocky Peng
;
Wan, Echo Wen
;
Levy, Eric
- In:
Journal of consumer psychology : JCP : the official …
27
(
2017
)
1
,
pp. 23-34
Persistent link: https://www.econbiz.de/10011771816
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