Dale, Barrie G. (ed.); Bamford, David (ed.); … - 2016 - Sixth edition
"An essential quality management resource for students and practitioners alike--now in its sixth edition This popular … on quality, operations management, and strategic process improvement Highly relevant for professionals, particularly …-Style Total Quality Summary References Chapter Three The Introduction and A framework for TQM B. G. Dale, M. Papalexi, D. Bamford …