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How emotional regulation and conscientiousness break the reciprocal circle between customer mistreatment and surface acting : an experience sampling study
Lan, Junbang
;
Gong, Yuanyuan
;
Liu, Tao
;
Wong, Man-Nok
; …
- In:
International journal of contemporary hospitality management
34
(
2022
)
11
,
pp. 4007-4028
Persistent link: https://www.econbiz.de/10013413287
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