How emotional regulation and conscientiousness break the reciprocal circle between customer mistreatment and surface acting : an experience sampling study
Junbang Lan, Yuanyuan Gong, Tao Liu, Man-Nok Wong and Bocong Yuan
| Year of publication: |
2022
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|---|---|
| Authors: | Lan, Junbang ; Gong, Yuanyuan ; Liu, Tao ; Wong, Man-Nok ; Yuan, Bocong |
| Published in: |
International journal of contemporary hospitality management. - Bingley : Emerald, ISSN 1757-1049, ZDB-ID 2028752-5. - Vol. 34.2022, 11, p. 4007-4028
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| Subject: | Conscientiousness | Customer mistreatment | Emotional regulation | Experience sampling study | Surface acting | Emotion | Konsumentenverhalten | Consumer behaviour | Arbeitsverhalten | Work behaviour |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJCHM-09-2021-1102 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10013413287