In managing service failures such as stockouts, most research has emphasized preventive mechanisms, whereas stockout recovery mechanisms have been largely ignored. We propose and examine a failure-recovery mechanism (i.e., contractual stockout recovery) in the presence of demand uncertainty and...

Using a dataset on mobile technologies and mobile money services in the emerging markets from 2000 to 2014, we examine the demand patterns of mobile technologies and mobile money when multiple generations of mobile technologies co-exist in the market and each of the technology may be bundled...

The widespread implementation of customer relationship management (CRM) technologies in business has allowed companies to increasingly focus on both acquiring and retaining customers. The challenge of designing incentive mechanisms that simultaneously focus on customer acquisition and customer...