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~person:"Yim, Chi Kin (Bennett)"
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Yim, Chi Kin (Bennett)
Chan, Kimmy Wa
26
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26
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6
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6
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5
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Journal of marketing research : JMR
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Strengthening Customer Loyalty Through Intimacy and Passion: Roles of Customer-Firm Affection and Customer-Staff Relationships in Services
Yim, Chi Kin (Bennett)
;
Tse, David K.
;
Chan, Kimmy Wa
- In:
Journal of marketing research : JMR
45
(
2008
)
6
,
pp. 741-756
Persistent link: https://www.econbiz.de/10008148350
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2
Multiple reference effects in service evaluations: Roles of alternative attractiveness and self-image congruity
Yim, Chi Kin (Bennett)
;
Chan, Kimmy Wa
;
Hung, Kineta
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 147
Persistent link: https://www.econbiz.de/10007599003
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