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Effects of montoring on customer orientation : the moderating role of gender

Kwan, Ho Kwong; Yim, Frederick Hong-kit; Zhou, Xia - In: Asia Pacific : journal of human resources 53 (2015) 1, pp. 124-140

Persistent link: https://www.econbiz.de/10010511390

Work-family spillover and crossover effects of sexual harassment : the moderating role of work-home segmentation preference

Xin, Jie; Chen, Shouming; Kwan, Ho Kwong; Chiu, Randy K.; … - In: Journal of business ethics : JOBE 147 (2018) 3, pp. 619-629

Persistent link: https://www.econbiz.de/10011798915

Abusive supervision and frontline employees' service performance

Jian, Zhaoquan; Kwan, Ho Kwong; Qiu, Qian; Liu, Zhi Qiang; … - In: The service industries journal 32 (2012) 5, pp. 683-698

Persistent link: https://www.econbiz.de/10009535950

Coping with workplace ostracism : the roles of ingratiation and political skill in employee psychological distress

Wu, Long-zeng; Yim, Frederick Hong-kit; Kwan, Ho Kwong; … - In: Journal of management studies : JMS 49 (2012) 1, pp. 178-199

Persistent link: https://www.econbiz.de/10009427159

Effects of mentoring functions on receivers' organizational citizenship behavior in a Chinese context : a two-study investigation

Kwan, Ho Kwong; Liu, Jun; Yim, Frederick Hong-kit - In: Journal of business research : JBR 64 (2011) 4, pp. 363-370

Persistent link: https://www.econbiz.de/10008859031

Lone wolves reciprocate less deviance : a moral identity model of abusive supervision

Wu, Xiangfan; Kwan, Ho Kwong; Ma, Yun; Lai, Guowei; … - In: International journal of human resource management 31 (2020) 7, pp. 859-885

Persistent link: https://www.econbiz.de/10012194560

Effects of mentoring functions on receivers' organizational citizenship behavior in a Chinese context: A two-study investigation

Kwan, Ho Kwong; Liu, Jun; Yim, Frederick Hong-kit - In: Journal of Business Research 64 (2011) 4, pp. 363-370

This research examines the relationship between mentoring functions received by employees and their organizational citizenship behavior (OCB), and the moderating effects of perceived quality relationships with mentoring function providers in China. Results of Study 1 from a sample of 385...

Persistent link: https://www.econbiz.de/10008871451

Abusive supervision and frontline employees' service performance

Jian, Zhaoquan; Kwan, Ho Kwong; Qiu, Qian; Liu, Zhi Qiang; … - In: The Service Industries Journal 32 (2011) 5, pp. 683-698

The present study examines the link between abusive supervision and frontline employees' service performance by focusing on the mediating role of organization-based self-esteem (OBSE) and the moderating role of relational-interdependent self-construal (RISC). The results of analysing 324...

Persistent link: https://www.econbiz.de/10010620774

Effects of mentoring functions on receivers' organizational citizenship behavior in a Chinese context: A two-study investigation

Kwan, Ho Kwong; Liu, Jun; Yim, Frederick Hong-kit - In: Journal of business research : JBR 64 (2011) 4, pp. 363-371

Persistent link: https://www.econbiz.de/10008812674

Abusive supervision and frontline employees' service performance

Jian, Zhaoquan; Kwan, Ho Kwong; Qiu, Qian; Liu, Zhi Qiang; … - In: The service industries journal 32 (2012) 5, pp. 683-699

Persistent link: https://www.econbiz.de/10009843364