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Due to a growing number of initiatives and regulations, predictions of modern Artificial Intelligence (AI) systems increasingly come with explanations about why they behave the way they do. In this paper, we explore the impact of feature-based explanations on users' information processing. We...
Persistent link: https://www.econbiz.de/10013547878
With free delivery of products virtually being a standard in E-commerce, product returns pose a major challenge for online retailers and society. For retailers, product returns involve significant transportation, labor, disposal, and administrative costs. From a societal perspective, product...
Persistent link: https://www.econbiz.de/10013547892
This paper explores the interplay of feature-based explainable AI (XAI) techniques, information processing, and human beliefs. Using a novel experimental protocol, we study the impact of providing users with explanations about how an AI system weighs inputted information to produce individual...
Persistent link: https://www.econbiz.de/10012548214
Persistent link: https://www.econbiz.de/10013556708
With free delivery of products virtually being a standard in E-commerce, product returns pose a major challenge for online retailers and society. For retailers, product returns involve significant transportation, labor, disposal, and administrative costs. From a societal perspective, product...
Persistent link: https://www.econbiz.de/10013415462
Recent regulatory measures such as the European Union's AI Act require artificial intelligence (AI) systems to be explainable. As such, understanding how explainability impacts human-AI interaction and pinpointing the specific circumstances and groups affected, is imperative. In this study, we...
Persistent link: https://www.econbiz.de/10014314222
With free delivery of products virtually being a standard in E-commerce, product returns pose a major challenge for online retailers and society. For retailers, product returns involve significant transportation, labor, disposal, and administrative costs. From a societal perspective, product...
Persistent link: https://www.econbiz.de/10014088343
Persistent link: https://www.econbiz.de/10014487333