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Innovating through services, co-creation and supplier integration : cases from China

Zhang, Min; Zhao, Xiande; Voss, Christopher A.; Zhu, Guilong - In: International journal of production economics 171 (2016), pp. 289-300

Persistent link: https://www.econbiz.de/10011437386

An empirical investigation of service recovery in e-retailing : an operations management perspective

Zhang, Min; Dai, Xujing; He, Zhen - In: Journal of service theory and practice : JSTP 25 (2015) 3, pp. 348-367

Persistent link: https://www.econbiz.de/10011305994

Manufacturing practices and servitization : the role of mass customization and product innovation capabilities

Qi, Yinan; Mao, Zhigang; Zhang, Min; Guo, Hangfei - In: International journal of production economics 228 (2020), pp. 1-10

Persistent link: https://www.econbiz.de/10012303922

Effects of standardization and innovation on mass customization : an empirical investigation

Wang, Zhiqiang; Zhang, Min; Sun, Hongyi; Zhu, Guilong - In: Technovation : the international journal of … 48/49 (2016), pp. 79-86

Persistent link: https://www.econbiz.de/10011620539

Using supplementary reviews to improve customer requirement identification and product design development

Zhang, Min; Sun, Lin; Li, Yuzhuo; Wang, G. Alan; He, Zhen - In: Journal of management science and engineering 8 (2023) 4, pp. 584-597

A clear understanding of customer needs is key to the success of new product development and customer-centric product design. Online reviews, particularly initial reviews, are commonly used as effective sources for mining customer requirements. Although customers may post truer and more...

Persistent link: https://www.econbiz.de/10014504667

C2C interaction in the online review system : effect of other customers' responses on subsequent review volume

Zhang, Min; Wang, Lu; Li, Yiwei; Wang, G. Alan - In: Tourism management : research, policies, practice 93 (2022), pp. 1-11

Persistent link: https://www.econbiz.de/10013366151

The impact of customer perceived support on target-based customer citizenship behaviors : the mediating effects of brand reputation and satisfaction

Ahmed Hassaan Mohammed Ali; Song, Jing; Zhang, Min - In: International journal of management, economics and … 11 (2022) 2/3, pp. 140-164

they produce extraordinary value for service providers. Whether customer perceived support (CPS) from service providers … leads to CCBs has remained largely understudied in service marketing literature. Moreover, the underlying mechanisms through … in the context of after-sales service. Structural equation modeling using AMOS was employed to empirically test the …

Persistent link: https://www.econbiz.de/10013415845

How perceived attributes of livestreaming commerce influence customer engagement : a social support perspective

Qin, Fang; Le, Wei; Zhang, Min; Deng, Yujia - In: Journal of service theory and practice 33 (2023) 1, pp. 1-22

Persistent link: https://www.econbiz.de/10014301931