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-class shares (DCS), notably in Asia. We examine the value implications of DCS adoption by employing an event study around a …
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The problem of how to effectively and efficiently increase customer satisfaction in outsourced after-sales services by contracting is discussed in this paper. In this setting, the uniqueness of the problem is that the service provider serves both the principal’s customers and his own with the...
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them switch to better-paying jobs in the formal sector. But evidence of this is limited. China constitutes an important …
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