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Doing it purposely? : mediation of moral disengagement in the relationship between illegitimate tasks and counterproductive work behavior

Zhao, Lijing; Lam, Long W.; Zhu, Julie N. Y.; Zhao, Shuming - In: Journal of business ethics : JBE 179 (2022) 3, pp. 733-747

Employees perceive illegitimate tasks as inappropriate assignments because such tasks are beyond what they expect to do in any given job position. Extant literature indicates that, in addition to creating psychological strain and reducing well-being, illegitimate task assignments can result in...

Persistent link: https://www.econbiz.de/10013440371

Do illegitimate tasks undermine hospitality employees' proactive customer service performance? : a moderated dual-path model

Zhao, Lijing; Jolly, Phillip M.; Zhao, Shuming - In: Journal of hospitality marketing & management 32 (2023) 1, pp. 95-121

Persistent link: https://www.econbiz.de/10013545811

The effect of illegitimate tasks on hospitality employees' service performance : a conservation of resources perspective

Zhao, Lijing; Jolly, Phillip M.; Zhao, Shuming - In: International journal of contemporary hospitality management 35 (2023) 7, pp. 2665-2684

Persistent link: https://www.econbiz.de/10014314836