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Perceived service innovativeness, consumer trait innovativeness and patronage intention
Zolfagharian, Mohammad Ali; Paswan, Audhesh - In: Journal of retailing and consumer services 16 (2009) 2, pp. 155-162
Persistent link: https://www.econbiz.de/10003837518
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Toward a contextually anchored service innovation typology
Paswan, Audhesh; D'Souza, Derrick Eron; Zolfagharian, … - In: Decision sciences : DS 40 (2009) 3, pp. 513-540
Persistent link: https://www.econbiz.de/10003885989
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Consumer perceptions of service innovativeness and personal control
Zolfagharian, Mohammad Ali; Paswan, Audhesh - In: Services marketing quarterly 31 (2010) 1, pp. 89-105
Persistent link: https://www.econbiz.de/10003953055
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Using Mystery Shopping to Compare the Service Quality of Banks in Turkey
Zolfagharian, Mohammad Ali; Paswan, Audhesh - In: Services marketing quarterly 31 (2010) 1, pp. 1-27
Persistent link: https://www.econbiz.de/10008349554
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Perceived service innovativeness, consumer trait innovativeness and patronage intention
Zolfagharian, Mohammad Ali; Paswan, Audhesh - In: Journal of retailing and consumer services 16 (2009) 2, pp. 155-163
Persistent link: https://www.econbiz.de/10008884805
Cover Image
Consumer Perceptions of Service Innovativeness and Personal Control
Zolfagharian, Mohammad Ali; Paswan, Audhesh - In: Services marketing quarterly 31 (2009) 1, pp. 89-106
Persistent link: https://www.econbiz.de/10009266494