Narrow search
Showing 1 - 6 of 6
Cover Image
Linking Employee Confidence to Performance: A Study of Self-Managing Service Teams
de Jong, Ad; de Ruyter, Ko; Wetzels, Martin - In: Journal of the Academy of Marketing Science 34 (2006) 4, pp. 576-587
Persistent link: https://www.econbiz.de/10007278677
Cover Image
Customer evaluations of after-sales service contact modes: An empirical analysis of national culture's consequences
van Birgelen, Marcel; de Ruyter, Ko; de Jong, Ad; … - In: International journal of research in marketing : IJRM ; … 19 (2002) 1, pp. 43-64
Persistent link: https://www.econbiz.de/10006176362
Cover Image
Antecedents and Consequences of Group Potency: A Study of Self-Managing Service Teams
de Jong, Ad; de Ruyter, Ko; Wetzels, Martin - In: Management science : journal of the Institute for … 51 (2005) 11, pp. 1610-1625
Persistent link: https://www.econbiz.de/10006076769
Cover Image
Multi-channel service retailing: The effects of channel performance satisfaction on behavioral intentions
van Birgelen, Marcel; de Jong, Ad; de Ruyter, Ko - In: Journal of retailing 82 (2006) 4, pp. 367
Persistent link: https://www.econbiz.de/10007384958
Cover Image
Customer-sales employee encounters: a dyadic perspective
van Dolen, Willemijn; Lemmink, Jos; de Ruyter, Ko; de … - In: Journal of retailing 78 (2002) 4, pp. 265-280
Persistent link: https://www.econbiz.de/10006614853
Cover Image
Principles and Principals: Do Customer Stewardship and Agency Control Compete or Complement When Shaping Frontline Employee Behavior?
Schepers, Jeroen; Falk, Tomas; de Ruyter, Ko; de Jong, Ad; … - In: Journal of marketing 76 (2012) 6, pp. 1-21
Persistent link: https://www.econbiz.de/10010037710