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Customer-sales employee encounters: a dyadic perspective
van Dolen, Willemijn; Lemmink, Jos; de Ruyter, Ko; de … - In: Journal of retailing 78 (2002) 4, pp. 265-280
Persistent link: https://www.econbiz.de/10006614853
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An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
van Dolen, Willemijn; de Ruyter, Ko; Lemmink, Jos - In: Journal of business research : JBR 57 (2004) 4, pp. 437-444
Persistent link: https://www.econbiz.de/10006718852
Cover Image
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
van Dolen, Willemijn; de Ruyter, Ko; Lemmink, Jos - In: Journal of Business Research 57 (2004) 4, pp. 437-444
Persistent link: https://www.econbiz.de/10005473443