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~person:"van Dolen, Willemijn"
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van Dolen, Willemijn
Stauss, Bernd
229
Lemmink, Jos
69
Bruhn, Manfred
31
Seidel, Wolfgang
28
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14
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Journal of Business Research
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Journal of business research : JBR
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Journal of retailing
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Customer-sales employee encounters: a dyadic perspective
van Dolen, Willemijn
;
Lemmink, Jos
;
de Ruyter, Ko
;
de …
- In:
Journal of retailing
78
(
2002
)
4
,
pp. 265-280
Persistent link: https://www.econbiz.de/10006614853
Saved in:
2
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
van Dolen, Willemijn
;
de Ruyter, Ko
;
Lemmink, Jos
- In:
Journal of business research : JBR
57
(
2004
)
4
,
pp. 437-444
Persistent link: https://www.econbiz.de/10006718852
Saved in:
3
An empirical assessment of the influence of customer emotions and contact employee performance on encounter and relationship satisfaction
van Dolen, Willemijn
;
de Ruyter, Ko
;
Lemmink, Jos
- In:
Journal of Business Research
57
(
2004
)
4
,
pp. 437-444
Persistent link: https://www.econbiz.de/10005473443
Saved in:
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