Service Quality and Management
Year of publication: |
1999
|
---|---|
Authors: | Kunst, Paul |
Other Persons: | Lemmink, Jos (contributor) ; Stauss, Bernd (contributor) |
Publisher: |
Wiesbaden : Deutscher Universitätsverlag |
Subject: | Dienstleistungsqualität | Service quality | Beziehungsmarketing | Relationship marketing | Qualitätsmanagement | Quality management | Arbeitsorganisation | Work organization |
Description of contents: | Table of Contents [external.dandelon.com] |
Extent: | Online-Ressource (VI, 314 p) digital |
---|---|
Series: | |
Type of publication: | Book / Working Paper |
Language: | English |
ISBN: | 978-3-322-90981-7 ; 978-3-8244-6780-8 |
Other identifiers: | 10.1007/978-3-322-90981-7 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
-
Service quality and management
Kunst, Paul, (1999)
-
Vogus, Timothy J., (2016)
-
High performance work systems for service quality : boundary conditions and influence processes
Hong, Ying, (2017)
- More ...
-
Service quality and management
Kunst, Paul, (1999)
-
Managing service quality ; Vol. 3
Kunst, Paul, (1997)
-
Kunst, Paul, (1995)
- More ...