Im Vordergrund der vorliegenden Arbeit stehen zunächst die Beurteilung der Effektivität und Effizienz von öffentlichen Leistungsprogrammen. Dabei sind neben Informationen über den Wert der verbrauchten Ressourcen auch nicht-finanzielle Informationen, insbesondere Zeit- und...

As far as reforms in the public sector in general and in government enterprises in particular are concerned, Switzerland is hardly in the vanguard of the OECD's most active countries. The reasons for this can be summarised as follows:(...)

Based on outcomes for residents and qualitative studies, it is widelythought that public services meet the needs of residents less well indeprived areas, and that this is due to both the demands placed onservices being greater and the services themselves being of a lowerquality. This paper looks...

This paper reviews some issues relevant to the delivery of public services. Itreviews some of the debates and flags some issues that are significantworldwide, especially in Africa. It emphasises how the debate has movedalong in terms of defining the relative responsibilities of the public...

This report grew out of various needs. First, the aim to demonstrate undergraduate stu-dents the differentiation of the German public service necessitated the development of the multi-dimensional graph we repeatedly employ here (see 1.4). Second, international scientific exchange made it clear...

Die Kommunen wollen öffentlicheDaseins vorsorge, wirtschaftliche Leistungsfähigkeit,Klimaschutz, Beschäftigungspolitikund regionale Wirtschaftsförderung untereinen Hut bringen. Nur eine ausgewogeneBerücksichtigung wirtschaftlicher, politischer,sozialer und ökologischer Kriterien bei...

1. Öffentlicher Dienstleistungssektor im UmbruchDer öffentliche Dienstleistungssektor, der inDeutschland im internationalen Vergleich(noch) einen hohen Anteil an der Dienstleistungswirtschaftaufweist, befindet sich imUmbruch. Seit Ende der 1970er Jahre wirdweiten Bereichen der öffentlichen...

The Small Business Service commissioned BMRB Social Research to conduct a qualitative study to explore the small business experience of interacting with government services. The research is designed to map the channels of information and support used by small businesses, to explore their...