Meeting the challenges of an unstable and unsettled environment is not easy. The recentimpacts on the hospitality services economy of changing technology, mergers of institutions,increasingly demanding consumers and increased competition have created an atmosphere ofvolatility and rapid change....

Physical distribution services are becoming increasingly important as supply chains strive to become more efficient in the logistical flow of goods to industrial customers. Performance of these services, however, takes place during encounters that customers have with various interfacing...

Im traditionellen Lebensmittel-Supermarkt stellt die Verkaufsfläche neben dem Personal wohl den wichtigsten Leistungsfaktor dar. Dieser Faktor ist aber mit hohen fixen Kosten belastet. Ein Ziel von Lebensmitteleinzelhandelsunternehmen ist, den Ertrag auf der bestehenden Verkaufsfläche zu...

Purpose: The purpose of this paper is to test the null hypothesis that there is no significant association between perceived environmental uncertainty (PEU) and a three component conceptualisation of commitment. Design/methodology/approach: Data were collected from owner/managers of community...