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Naujų paslaugų įdiegimo modelio tobulinimas
Bivainis, Juozastestas; Drejeris, Rolandas - 2006
Straipsnyje pristatoma originali naujų paslaugų įdiegimo modelio modifikacija. Modelį sudaro šeši funkciniai komponentai: naujų paslaugų diegimo tikslingumo nustatymas, naujos paslaugos sumanymas, analizė, projektavimas, komercializavimas ir įdiegimo vertinimas. Argumentuota kiekvieno...
Persistent link: https://www.econbiz.de/10009478848
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Reworking the Standard Model of Competitive Markets: The Role of Fuzzy Logic and Genetic Algorithms in Modelling Complex Non-Linear Economic System
Smith, Peter - 2004
- learnt rule-governed behaviour, (i), under perfect competition, and (ii), in a more commercially realistic environment …. During the learning process, markets may lack a true equilibrium price, and therefore sellers in such a model cannot be price … profit level as a measure of Darwinian fitness. The simulated evolution was repeated over a random sample of 10 markets …
Persistent link: https://www.econbiz.de/10009446653
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Client Satisfaction and Big 6 Audit Fees
Behn, Bruce K.; Carcello, Joseph V.; Hermanson, Dana R.; … - 1999
satisfaction levels, then a perfect competition model may not be appropriate for the audit services market. …
Persistent link: https://www.econbiz.de/10009459082
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Towards a Successful CRM Implementation in Banks: An Integrated Model.
Eid, Riyad - 2007
In recent years, customer relationship management (CRM) has been the favoured theme for numerous studies and reports. Yet, there is a lack of systematic empirical evidence regarding the critical success factors (CSFs) for the CRM implementation, the activities that are affected by the use of the...
Persistent link: https://www.econbiz.de/10009458976
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Service innovation framework
Timmerman, John - 2010
The purpose of this study is to identify critical success factors and important approaches that service companies can utilize in the design of products, services, and programs. It is common for service companies to have design teams that are responsible for facilitating the innovation process....
Persistent link: https://www.econbiz.de/10009459232
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QS-1000 vs. comment cards: A Study of measurement effectiveness
Baker, Jennifer - 1997
This study is a comparison of typical customer comment cards in comparison tothe QS-1000 survey computer. Each of these instruments can be used to gather data fromcustomers regarding their opinions on service. As compettion throughout the serviceindustry increases, the need for businesses to...
Persistent link: https://www.econbiz.de/10009459258
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Keeping talents for advancing service firms in Asia
Zheng, S - 2009
Purpose - Skill shortages worldwide have intensified the need for talent management. Few papers examine the pattern of human resource (HR) and talent management practices that help retain competent employees among service multinational companies (MNCs) in Asia. The purpose of this paper is to...
Persistent link: https://www.econbiz.de/10009481712
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Innovation in logistic services and the new business model : a conceptual framework
Chapman, R. L.; Soosay, Claudine A.; Kandampully, Jay - University of Western Sydney; University of Queensland; … - 2003
Service industries hold an increasingly dynamic and pivotal role in today's knowledge-based economies. The logistics industry is a classic example of the birth and development of a vital new service-based industry, transformed from the business concept of transportation to that of serving the...
Persistent link: https://www.econbiz.de/10009481967
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Innovation in logistic services and the new business model : a conceptual framework
Chapman, R. L.; Soosay, Claudine A.; Kandampully, Jay - University of Western Sydney; University of Queensland; … - 2002
Service industries hold an increasingly dynamic and pivotal role in today?s knowledge-based economies. The logistics industry is a classic example of the birth and development of a vital new service-based industry, transformed from the business concept of transportation to that of serving the...
Persistent link: https://www.econbiz.de/10009481968
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Application of the KISA concept to innovation dynamics and its impact on firms' performance
Albors Garrigo?s, Jose?; Hervas, Jose Luis; Marquez, … - Universidad Polite?cnica de Valencia; Universidad …; … - 2008
Purpose: The purpose of this paper is to contribute to the analysis of firms? innovative activities from the knowledge-intensive service activities (KISA) point of view and analyse their relation to the firms? competitive performance in the case of a mature industry, the Spanish ceramic tile...
Persistent link: https://www.econbiz.de/10009481989