QS-1000 vs. comment cards: A Study of measurement effectiveness
Year of publication: |
1997-05
|
---|---|
Authors: | Baker, Jennifer |
Other Persons: | Marecki, Richard (contributor) |
Subject: | Hospitality | HF5415.5 .B243 1997 | Consumer satisfaction | Evaluation | Service industries | Customer services | Questionnaires | Research |
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