Customer Service Representative resource allocation efficiency of a major Canadian bank’s model. Two DEA models are proposed … broken down into branch size segments and geographical regions for analysis. A comparison is conducted between the DEA model … results and the Bank’s performance ratios and benchmarks, validating the use of the proposed DEA models for resource …

.S. Department of Education. This study applied the Data Envelopment Analysis (DEA) approach; the purpose is to use a linear …

, known as data envelopment analysis (DEA). This opens up a wide range of possibilities for well-grounded statistical … inference about the true efficiency scores from their DEA estimates. In this paper we investigate the possibility of using …

efficiency level of state-owned banks. The bootstrap approach demonstrates that the majority of estimates obtained in this study …

performance measures. Using data envelopment analysis (DEA), we work with an approach that allows a flexible designation of inputs … different views from the stakeholder universe can be summarily captured in DEA scores. A numerical example on Chinese commercial …

-discretionary inputs exist. A new approach of the multi-stage Data EnvelopmentAnalysis (DEA) for non-discretionary inputs, statistical … inference discussions, andapplications are provided. In the first essay, I propose a multi-stage DEA model to addressthe non … simulation evidence shows that traditional statistical inference does notunderperform the bootstrap process proposed by Simar and …