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Customer Service Representative resource allocation efficiency of a major Canadian bank’s model. Two DEA models are proposed … broken down into branch size segments and geographical regions for analysis. A comparison is conducted between the DEA model … results and the Bank’s performance ratios and benchmarks, validating the use of the proposed DEA models for resource …
Persistent link: https://www.econbiz.de/10009455394
.S. Department of Education. This study applied the Data Envelopment Analysis (DEA) approach; the purpose is to use a linear …
Persistent link: https://www.econbiz.de/10011315642
, known as data envelopment analysis (DEA). This opens up a wide range of possibilities for well-grounded statistical … inference about the true efficiency scores from their DEA estimates. In this paper we investigate the possibility of using …
Persistent link: https://www.econbiz.de/10009448175
efficiency level of state-owned banks. The bootstrap approach demonstrates that the majority of estimates obtained in this study …
Persistent link: https://www.econbiz.de/10009457408
performance measures. Using data envelopment analysis (DEA), we work with an approach that allows a flexible designation of inputs … different views from the stakeholder universe can be summarily captured in DEA scores. A numerical example on Chinese commercial …
Persistent link: https://www.econbiz.de/10009448131
-discretionary inputs exist. A new approach of the multi-stage Data EnvelopmentAnalysis (DEA) for non-discretionary inputs, statistical … inference discussions, andapplications are provided. In the first essay, I propose a multi-stage DEA model to addressthe non … simulation evidence shows that traditional statistical inference does notunderperform the bootstrap process proposed by Simar and …
Persistent link: https://www.econbiz.de/10009464881
Despite predictions of Internet shopping reaching 6.9 trillion dollars by the end of 2004, research is now suggesting many online consumers are still very reluctant to complete the online shopping process. A number of authors have attributed consumers' reluctance to purchase online to apparent...
Persistent link: https://www.econbiz.de/10009438088
The Productivity Measurement and Enhancement System (ProMES) is a human resource intervention that provides feedback to members of an organizational unit via a measurement system constructed by the unit personnel. The unit constructs the system by defining their objectives, identifying...
Persistent link: https://www.econbiz.de/10009464986
Identifying a suitable benchmark is essential when testing asset pricing models, measuring the performance of active investors, or providing market proxy portfolios for passive investors. Concern that increased domination of capitalization weighted stock indices by a few large firms will lead to...
Persistent link: https://www.econbiz.de/10009465898