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Burnout in a customer services environment / C. Campbell
Campbell, Charlene - 2003
construct validity and internal consistencyof the Maslach Burnout Inventory - General Survey (MBI-GS) (Schaufeli, Leiter … coefficients wereused to assess the internal consistency and construct validity of the MBI-GS. Descriptivestatistics were used to …
Persistent link: https://www.econbiz.de/10009455933
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Organisational climate, organisational practices and service delivery in a local government / Kedisaletse Doreen Ross.
Ross, Kedisaletse Doreen - 2009
determine the reliability and validity of the OCQ, the HRPQ, andthe SSPPQ instruments, as well as to assess the relationship …
Persistent link: https://www.econbiz.de/10009455968
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The validation of two burnout measures in the South African earthmoving equipment industry / A.M. le Roux
Le Roux, Anleri Martha - 2004
The objectives of this study were to validate the Maslach Burnout Inventory - General Survey(MBI-GS) and the Oldenburg Burnout Inventory (OLBI), to determine the construct equivalenceand item bias of these instruments for employees in an earthmoving equipment industry in South&ca of different...
Persistent link: https://www.econbiz.de/10009456030
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Consumer perceptions of supermarket service quality : scale development, measurement and validation / Manilall Dhurup
Dhurup, Manilall - 2003
dimensions, namely reliability, atmospherics and policy. Continatory factor analysis was further undertaken in order to establish … the overall model fit in terms of the three dimensions. Empirical evidence suggests, that the reliability, atmospherics … and policy dimensions are all positively associated with consumers' perceptions of overall service quality. Reliability …
Persistent link: https://www.econbiz.de/10009456107
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Psychologist hand scoring error rates on the Rothwell Miller Interest Blank: A comparison of three job allocation systems
Goddard, Richard; Simons, Roland H.; Patton, Wendy A.; … - 2004
Hand scoring errors are known to occur on a range of psychological tests. The present study conducts an investigation into the existence of scoring errors by 27 professional occupational psychologists using the Rothwell-Miller Interest Blank (RMIB; Miller, Tyler & Rothwell, 1994). Building on...
Persistent link: https://www.econbiz.de/10009483454
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Steuerverteilung und Finanzausgleich
Gamsachurdia, Giwi - 2007
This paper analyzes fundamental shortcomings in the Georgian legal bases in both the constitution and the tax code with regard to a sustainable fiscal policy. It shows that the lack of experience with sharing political powers and competences among the administrative levels create centralizing...
Persistent link: https://www.econbiz.de/10009448988
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Performance measurement system effectiveness in public sector IT outsourcing contracts
Perrin, Brian; Pervan, Graham - 2009
A key issue in the successful management of an Information Technology (IT) outsourcing contract is the measurement of the vendor's performance to ensure that all agreed outcomes are achieved. An effective performance measurement system (PMS) provides both control and accountability of the vendor...
Persistent link: https://www.econbiz.de/10009434800
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A Generalizable Scale of Propensity to Plan: The Long and the Short of Planning for Time and for Money
Lynch, John G.; Spiller, Stephen A. - 2010
of reliability and validity. We find that propensity to plan is moderately domain-specific. Scale measures and actual …
Persistent link: https://www.econbiz.de/10009475404
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Formative versus reflective measurement models: Two applications of formative measurement
Coltman, T.; Devinney, T. M.; Midgley, D. F.; Venaik, S. - 2008
model. Use of an incorrect measurement model undermines the content validity of constructs, misrepresents the structural …
Persistent link: https://www.econbiz.de/10009457386
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Indicators for sales success of a personal financial advisor in the bancassurance environment
Van der Merwe, Pieter Retief - 2009
This study investigated the relationships between personality, ability, biographical and sociographical factors on the one hand and criterion measures of job-relevant behaviour on the other. The aim of the study was to isolate success-predicting factors for a Personal Financial Advisor in a...
Persistent link: https://www.econbiz.de/10009457836