Purpose - An oral history to examine the evolution of the empowered consumer and brand consciousness from 1918 to 1965 as a critical analysis of mass consumer culture in Britain. Design/methodology/approach - The authors trace the changing experience of consumer empowerment and importantly show...

Given that virtually all British passenger train services were franchised out over the period1995-7, and many have now been franchised for a second time, Britain should provide anexcellent opportunity to study the impact of franchising passenger rail services. Moreover,since several different...

This paper describes a project which seeks to identify the role of human capital formation in promoting innovation in Australian enterprises and the ways in which enterprises can improve their human resource management and learning and development practices to improve their innovation...

Purpose ? This paper aims to examine the employment and training of mature-aged workers, so that suggestions for improving training for mature-aged workers may be offered. Design/methodology/approach ? Six expert interviews were carried out by telephone, and three case studies involving company...

This paper examines the determinants of employee turnover and long-term skill retention in Australian organisations. Three new perspectives are examined: the difference between short-run turnover and long-term retention; the role of different high performance work systems philosophies and human...