Two defence contracts for availability are studied in the attempt to better understanding the provision of service in a maintenance, repair and overhaul environment that is contracted on the performance of the equipment, rather than merely providing equipment. The nature of the contract changes...

This paper presents an empirically validated conceptual model of Business Process Management(BPM) to enable the pursuit of BPM theory. Phase One of the research focussed on the development of an initial model of BPM, derived from a synthesis of current literature. Thismodel consists of five key...