Customer Efficiency, Channel Usage, and Firm Performance in Retail Banking
Year of publication: |
2007
|
---|---|
Authors: | Xue, Mei ; Hitt, Lorin M. ; Harker, Patrick T. |
Published in: |
Manufacturing & Service Operations Management. - Institute for Operations Research and the Management Sciences - INFORMS, ISSN 1523-4614. - Vol. 9.2007, 4, p. 535-558
|
Publisher: |
Institute for Operations Research and the Management Sciences - INFORMS |
Subject: | service operations management | service delivery system | self-service technology (SST) | service coproduction | customer efficiency |
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