A key issue in the successful management of an Information Technology (IT) outsourcing contract is the measurement of the vendor's performance to ensure that all agreed outcomes are achieved. An effective performance measurement system (PMS) provides both control and accountability of the vendor...

The objectives of this study were to validate the Maslach Burnout Inventory - General Survey(MBI-GS) and the Oldenburg Burnout Inventory (OLBI), to determine the construct equivalenceand item bias of these instruments for employees in an earthmoving equipment industry in South&ca of different...

During the last decade much research has been done on consumer perceptions in the so-called pure services with scant attention being devoted to the analysis of retail services associated with the marketing of goods. However, in recent years the service quality debate received much attention and...

This study investigated the relationships between personality, ability, biographical and sociographical factors on the one hand and criterion measures of job-relevant behaviour on the other. The aim of the study was to isolate success-predicting factors for a Personal Financial Advisor in a...

Hand scoring errors are known to occur on a range of psychological tests. The present study conducts an investigation into the existence of scoring errors by 27 professional occupational psychologists using the Rothwell-Miller Interest Blank (RMIB; Miller, Tyler & Rothwell, 1994). Building on...

In Section I disadvantages are identified that traditional measures as repression, prevention and transparency inhere in and that put their clout for the fight against corruption in question. Against this background, three novel anti-corruption approaches are developed. Their conception is...