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Investigating consumer-brand relationships
Birk, Matthias Maximilian - 2010
ziehen. Artikel 2 untersucht den Zusammenhang von Kundenzufriedenheit und Loyalität. Artikel 3 analysiert …
Persistent link: https://www.econbiz.de/10009467259
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Business to Business Marketing: Service Recovery and Customer Satisfaction Issues with Ocean Shipping Lines
Durvasula, Srinivas; Lysonski, Steven; Mehta, Subhash - 2000
The tenets of relationship marketing are useful in understanding the success of a service provider. Based on a sample of 221 firms in Singapore that use ocean freight shipping services, examines service recovery issues related to satisfaction. It was found that service recovery methods such as...
Persistent link: https://www.econbiz.de/10009484489
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Exploiting Social Semantics for Multilingual Information Retrieval
Sorg, Philipp - 2011
In this thesis we consider how user-generated content that is assembled by different popular Web portals can be exploited for Multilingual Information Retrieval. We define the knowledge that can be derived from such portals as Social Semantics. We present to approaches, Cross-lingual Explicit...
Persistent link: https://www.econbiz.de/10009434662
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KUNDENZUFRIEDENHEIT IM NATURKOSTFACHHANDEL: DETERMINANTEN UND ERFOLGSWIRKSAMKEIT
Bolten, Jan; Kennerknecht, Raphael; Spiller, Achim; … - 2006
Der Beitrag analysiert den Einfluss der Kundenzufriedenheit auf den ökonomischen Erfolg im Naturkostfachhandel. Auf … die Kundenzufriedenheit ein relevanter Erfolgsfaktor für den Lebensmittelfachhandel ist. In Erweiterung der in der … die Kundenzufriedenheit herausgearbeitet werden. Die Qualität der Ware und die Personalkompetenz stehen hier im …
Persistent link: https://www.econbiz.de/10009444367
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Modification-Management
Stufler, Josef - 2009
Die Produkte von Maschinen- und Anlagenbauunternehmen stellen in der Regel langlebige, kundenspezifische Investitionsgüter dar. Je umfangreicher die Konstruktions- und Montagezeiten des Investitionsgutes, umso frühzeitiger muss der Kunde sich festlegen, welche Leistungsmerkmale gefordert...
Persistent link: https://www.econbiz.de/10009450200
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Technologiegestützter After Sales Service
Scholl, Margit - 2006
. zwischen KMU und öffentlicher Verwaltung zu vermitteln, transparent darzustellen und damit letztlich Kundenzufriedenheit und …
Persistent link: https://www.econbiz.de/10009460431
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Is corporate social responsibility linked with firm performance? An alternative test
Galbreath, Jeremy; Shum, P. - 2009
Direct tests between corporate social responsibility (CSR) and firm performance (FP) have been argued to be a futile pursuit. Following this line of thinking, the present study sought to test an alternative model in understanding the CSR-FP relationship. Specifically, reputation and customer...
Persistent link: https://www.econbiz.de/10009434794
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Customer satisfaction measures in the public sector: what do they tell us?
Conroy, Denise K. - 2001
In attempting to devise customer satisfaction measures, there are a number of factors which can affect the interpretation of results - the nature of the customer, service provision, service quality and, for the public sector, the extent to which consumer sovereignty exists. It is the contention...
Persistent link: https://www.econbiz.de/10009437667
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Towards more complete satisfaction of customers in construction
Shirazi, A; Hampson, Keith D. - 1999
In an environment where economic, political and technological change is the rule, a fundamental business strategy should be the defence of traditional markets and thoughtful entry into new markets, with an aim to increase market penetration and stimulate profit. The success of such a strategy...
Persistent link: https://www.econbiz.de/10009437966