Showing 1 - 10 of 113
Ziel der Arbeit ist die Entwicklung eines qualitätsorientierten Beschreibungsmodells für Nutzungsszenarien in E-Publishing und E-Learning. Wichtige Trends wie die Transparenz und Offenheit von Formaten, Strukturen und Prozessen werden einbezogen (Open...-Bewegung), ebenso die Frage nach...
Persistent link: https://www.econbiz.de/10009475320
In the emergence of a pro-patent and intellectual capital era the management of Intellectual Property (IP) is currently undergoing major changes. IP management systems are becoming increasingly complex and strategic in handling an integrated portfolio of IPRs and intellectual assets rather than...
Persistent link: https://www.econbiz.de/10009457678
Purpose – This paper aims to compare and contrast the career experiences and development needs of British and Australian quality managers. Design/methodology/approach – The results of a postal survey of the careers of British quality managers are compared with Australian quality managers...
Persistent link: https://www.econbiz.de/10009483848
This paper introduces a unified model for organizational change that is designed to help change analysts think through the decision-making process. Most organizational leaders do not manage change effectively because they fail to acquire the minimum amount of information necessary to make a...
Persistent link: https://www.econbiz.de/10009474988
Bucket pricing entails a prepaid price and a maximum consumption limit, which requires consumers to make advance purchase decisions before their consumption needs are fully revealed. We propose a dynamic model that involves how consumers form expectations of future consumption needs, learn to...
Persistent link: https://www.econbiz.de/10009441184
The body of literature surrounding emotional labor, defined as service employees’ effort to manage their emotions to meet organizational goals (Hochschild, 1983; Morris & Feldman, 1996), exhibits a severe lack of studies examining intercultural service encounters (i.e., service episodes in which a...
Persistent link: https://www.econbiz.de/10009477796
This research explores perceptions of knowledge management processes held by managers and employees in a service industry. To date, empirical research on knowledge management in the service industry is sparse. This research seeks to examine absorptive capacity its four absorptive capacity...
Persistent link: https://www.econbiz.de/10009480133
The Lean Startup approach revealed around 2011 came as a novelty in the field of entrepreneurial management. The abbreviated version of the principles that mold the entire concept, states that instead of spending years developing a product towards perfection, a product that in the end might not...
Persistent link: https://www.econbiz.de/10011716430
Dienstleistungssektor unter besonderer Berücksichtigung der Kundenintegration erklärt werden kann.Als Ausgangspunkt wird argumentiert, dass … absatzorientierten Auslandsinvestitionen und mithin der weitaus überwiegende Teil der Entstehung von MNU im Dienstleistungssektor … erklären.Die zentrale Bedeutung der Kundenintegration bei der Entstehung von MNU im Dienstleistungssektor wird zudem empirisch …
Persistent link: https://www.econbiz.de/10009447148
This thesis analyzes the service dimension of the Central American Free TradeAgreement (CAFTA) and examines the challenges and opportunities which it entailson El Salvador, Guatemala and Honduras with a particular focus on the financialsector. CAFTA’s principal merits are seen to be the...
Persistent link: https://www.econbiz.de/10009471624