ziehen. Artikel 2 untersucht den Zusammenhang von Kundenzufriedenheit und Loyalität. Artikel 3 analysiert …

out commercial banks and dealing with recession but also for providing better public services. This paper analyses the … affected by the impact of the credit crunch on Private Finance Initiatives (PFIs). Commercial banks are now generally only …

Australian banks. The results suggest that shareholders of banks will benefit from increased bank exposure to non-interest income …Purpose – The purpose of this paper is to consider the impact on bank risk of portfolio diversification between … traditional margin income and fee-based income for banks operating in Australia. Design/methodology/approach – Considering several …

and which component of risk dominates customer's propensity to use SSTs. The research focuses on the retail bank SSTs … a questionnaire containing two service scenarios (bank information search, fund/money transfer) and was distributed to … 372 bank customers, of which a valid sample of 307 respondents was analyzed.The test results indicate the effect of …

This paper aims to make an empirical contribution to the discussion of the role of banks and to find out if banking is … a declining industry. It takes into account that the role of banks is declining in the United States and the fact that …

accomplished research to determine whether Malaysian local bank customers’ perceptions of service quality and its dimensions relate … responses from four local banks in Malaysia, corroborated together with previous scholars’ findings. Several analyses were …, the results offered significant implications for participating banks to improve quality in their environment concerning …

banking industry, and consequently establish a reliable and valid service quality measurement instrument for Cypriot banks …, and • To identify the level of service from banks in Cyprus and detect ways to improve the service quality offered … interviews with bank experts and quality specialists so as to assess its applicability to the banking industry in Cyprus. As a …

that replaced bank-based systems became more procyclical and more vulnerable to systemic risk. In addition, banks’ receding …. As assets and borrowing shifted from banks to pension funds and other institutional investors, the market-based systems … share of financial assets undermined their role in channeling monetary policy initiatives and thus eroded central banks …