In this research we will focus on three topics which we think are particularly relevant for hospital competition: i …) quality, ii) efficiency, and iii) ownership.i) Quality of health care is the most important good of the health production … of competition on quality of care.ii) The health economy also merits attention because of its sheer size e.g. with …

quality delivery. (Eddystone & Nebel 1991). Major contributors in the effort to provide quality service to hotel customers are … the managers and supervisors of hotels. These middle managers are closest to the workplace and have the strongest input … with respect to the productivity and quality of services offered to customers (Eddystone & Nebel 1991;). Therefore the …

the gaps within the tourism and hospitality literature surrounding service quality in Sydney hotels, is guided by two main … quality in three-, four- and five-star hotels? To answer this question it was necessary to: 1) examine what attributes … proved to be useful in measuring service quality in three-, four- and five-star hotels in Sydney; measures needed, however …

purpose ofproposing a method to assist hotels in identifying attributes increasingcustomer loyalty. …

The purpose of this case study was to analyze and compare the total quality management (TQM) practices of three luxury … hotels. Leadership, guest and market focus, and information and analysis emerged as the three most significant TQM factors … successfully implemented in these three hotels. The human resource focus factor was less successfully integrated into these hotels …

Purpose ? The purpose of this article is to identify the key factors that impede service quality delivery in the … context of luxury hotels (four- and five-star properties) in Sydney, Australia. Design/methodology/approach ? The empirical … of ten luxury hotels in Sydney, Australia. The technique used for analysing the data was progressive comparative analysis …

The aim of the master thesis is to analyze the quality of customer service in National social insurance Taurage …‘s department. The paper analyzes the customer service quality influencing factors for improving the quality of customer service …’s customers have a good quality service and the office staff are recognized as a qualified and knowledgeable specialists. The main …

Restrukturierungsansätze im Krankenhaus. … the existing structures in the health care sector in general and the hospital sector in particular. The environmental … the hospital sector and with it catalyze the need for economic action. Besides medical necessities, the economic paradigm …